If your credit card was declined when trying to make a purchase from us, then this means that the credit card was declined by your card company or your bank. Most likely, this was because the automated systems of your card company or bank have incorrectly identified your purchase as 'fraudulent' and therefore declined it.
Unfortunately, there is nothing that we can do about this from our end.
To resolve this issue, please call the credit card company and ask why your purchase was declined. In most cases, they will then work with you to pre-approve the transaction so that you can try again and complete the purchase successfully.
Please note: If you were using a corporate credit card (for example from your employer), then a representative from your organization needs to call the credit card company and ask for the transaction to be approved.