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None of The PM PrepCast episodes / videos are downloading. What can I do?

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Corporate firewalls are the primary reason why our customers have problems downloading the PrepCast video files.

Are you trying to download the PrepCast from your computer at work? Then it is very likely possible that your company has a firewall in place that does not allow you to download *.MP4 files. 

Please try again from your home computer.

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  • Avatar
    Cathy

    I am having the same problem and have tried downloading from my home computer with no solution.  Submitted a help ticket.  Waiting for reply.,

  • Avatar
    Navdeep

    Am having the same problem as well.

    Am connected from home - using ADSL connection - wirelined connection. Have the following application versions installed. Output from iTunes diagnostic run:

    Microsoft Windows 7 Enterprise Edition (Build 7600)

    Hewlett-Packard HP EliteBook 8440p

    iTunes 9.2.1.5

    QuickTime 7.6.6

    FairPlay 1.8.20

    Apple Application Support 1.3

    iPod Updater Library 9.2d4

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 3.1.0.62